Privacy Policy

About Babyosaur

Babyosaur is an Indian brand offering thoughtfully curated products for babies and young children, including children's clothing, toys, books, activity kits, and other essentials.

In this Privacy Policy, "Babyosaur," "we," "us," or "our" refers to Babyosaur and its website, babyosaur.com.

Information We Collect

We may collect personal information that you provide when you interact with Babyosaur:

• Visit or browse our website
• Create an account
• Place an order
• Subscribe to our communications
• Contact us via email, WhatsApp, social media, or other channels
• Participate in contests, promotions, surveys, or campaigns
• Request customer support or assistance

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address and delivery details

When you place an order, we may collect information relating to your purchase:

• Products purchased and order details
• Order number and transaction status
• Billing and shipping information
• Payment status and refund or cancellation information

Payments made through our website may be processed by third-party payment service providers, including Razorpay, in accordance with their own privacy and security practices.

When you visit our website, certain information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, time spent, and referring source
• General location information
• Website interactions and browsing behaviour

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments through authorised service providers
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Communicate with you regarding your purchases
• Provide customer support and respond to enquiries
• Process returns, exchanges, cancellations, and refunds
• Improve our website, products, and customer experience
• Understand customer preferences and website usage
• Detect and prevent fraud, misuse, or security threats
• Comply with applicable legal, tax, and regulatory requirements
• Send promotional communications where permitted by applicable law

Shopify

Our online store is hosted and powered by Shopify, which provides us with the e-commerce platform that enables us to sell our products and services to you.

When you visit or make a purchase through our website, Shopify may collect and process certain personal information on our behalf, including information required to:

• Process and fulfil your orders
• Maintain your shopping cart
• Manage customer accounts
• Provide website functionality and support secure transactions
• Improve website performance and functionality

Your information may be processed by Shopify in accordance with Shopify's own privacy practices and policies.

Razorpay

We use Razorpay as one of our payment service providers to facilitate secure online payments. When you make a payment, you may be required to provide payment-related information directly to Razorpay.

Payment transactions are subject to the terms, privacy policies, and security practices of Razorpay and the relevant financial institution or payment network.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience. Cookies may help us:

• Remember items in your shopping cart
• Maintain your session and remember your preferences
• Understand website traffic and usage
• Improve website functionality
• Measure marketing and advertising performance
• Provide relevant content and advertisements

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

Sharing Your Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide services to you. These may include:

• Shopify, our e-commerce platform
• Razorpay and other authorised payment service providers
• Shipping and logistics partners
• Website hosting and technology providers
• Analytics and performance service providers
• Marketing and advertising service providers
• Customer communication and support platforms
• Professional advisors, accountants, auditors, or legal consultants
• Government authorities or law enforcement agencies where required by applicable law

We only share information that is reasonably necessary for the relevant purpose.

Marketing and Communications

Where permitted by applicable law, we may contact you through email, SMS, WhatsApp, telephone, or other channels regarding:

• New product launches and restocks
• Special offers and promotions
• Events and pop-ups
• Brand updates
• Parenting and educational content
• Other information that may be relevant to your interests

You may opt out of promotional communications at any time by following the unsubscribe instructions in any communication or by contacting us directly.

Opting out of marketing communications will not prevent us from sending essential service-related communications such as order confirmations, payment updates, delivery notifications, or responses to your enquiries.

Children's Privacy

Babyosaur offers products intended for babies and children. However, our website and online services are intended to be accessed and used by parents, guardians, and other adults.

We do not knowingly collect personal information directly from children in a manner prohibited by applicable law.

We encourage parents and guardians to supervise children's use of online services and to ensure that children do not provide personal information without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us inappropriately, please contact us using the details provided below.

Data Security

We take reasonable and appropriate measures to protect the personal information we collect from unauthorised access, loss, misuse, alteration, or disclosure.

We rely on established third-party service providers, including Shopify and Razorpay, that use security measures designed to protect information processed through their respective platforms.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining transaction and business records
• Complying with legal, tax, accounting, and regulatory obligations
• Resolving disputes
• Preventing fraud or misuse
• Enforcing our agreements and policies

When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

Your Privacy Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional or marketing communications
• Raise a grievance regarding the processing of your personal information

To exercise an applicable right or make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or services. These third parties may collect or process information according to their own privacy policies.

Babyosaur is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through our website.

Data Transfers

Some of our service providers, including technology and e-commerce providers, may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information.

Grievance Redressal

If you have a concern regarding the collection or use of your personal information and are unable to resolve it through our customer support channels, you may contact our designated privacy or grievance contact:

We will review and address privacy-related grievances in accordance with applicable laws.