Returns & Exchange
Quick Eligibility Guide
Returns Due to Product Quality Issues
We accept returns for products found to have manufacturing defects, material defects, or quality issues attributable to Babyosaur.
Any product quality concern must be reported by email at babyosaursales@gmail.com within 48 hours of delivery. Claims raised after this window may not be actionable.
When reporting, please include:
- Your Order ID
- A brief description of the issue
- Clear photographs and/or videos of the product highlighting the defect
Our team will review the claim and determine eligibility. If the product is found to have a genuine defect, Babyosaur will arrange an appropriate resolution — which may include a replacement, exchange, or refund, at our discretion and subject to product availability.
General Returns
General returns or returns due to a change of mind are not accepted.
Products cannot be returned for reasons including, but not limited to:
- Change of mind
- Product no longer required
- Personal or colour preference
- Incorrect product selection by the customer
- Products purchased as gifts that are no longer required
Size Exchanges for Garments
Size exchanges are permitted only for eligible garment products purchased from Babyosaur. Customers may request a size exchange by contacting us at babyosaursales@gmail.com within 7 days of delivery.
The garment must meet all of the following conditions:
Size exchanges are subject to product availability in the requested size. Only one size exchange per product/order may be permitted.
Customers are responsible for ensuring that the correct size is selected when placing an order.
Non-Exchangeable Products
The following products are not eligible for size exchanges or returns:
- Products other than eligible garments (toys, books, activity kits, accessories, etc.)
- Products that have been used, washed, altered, damaged, or modified by the customer
- Products without original tags, labels, or packaging
Exchange Process
To initiate an eligible return or exchange, contact Babyosaur at babyosaursales@gmail.com with your Order ID and relevant details. All requests are subject to quality inspection and approval by our team.
Do not ship any product back to Babyosaur without receiving prior written confirmation and return instructions from our team. Unauthorised returns may not be accepted.
Once the request is approved, our team will provide step-by-step instructions for the return shipment and coordinate the resolution.
Refunds
In cases where a return is approved due to a verified product quality issue, a refund may be provided depending on the nature of the issue and the resolution agreed upon.
Refund processing timelines may vary depending on the payment gateway, bank, or financial institution. We'll keep you informed throughout the process.
Shipping Charges
Quality issue returns: In the event of a verified product defect attributable to Babyosaur, applicable return shipping and replacement shipping costs will be borne by Babyosaur.
Size exchanges: Shipping and handling charges may be applicable for eligible size exchanges, as communicated by our team at the time of initiating the exchange.
Policy Amendments
Babyosaur reserves the right to modify, update, or amend this Returns & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon the revised policy being published on the Babyosaur website.
We encourage you to review this page before placing an order to stay informed of our current policy.
Want to raise a request?
Email us with your Order ID and we'll take it from there.
