Shipping Policy
Order Processing
All orders are processed and dispatched within 48 hours (2 working days) from the time the order is successfully placed and payment is confirmed.
Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping & Delivery
Once your order has been dispatched, it will be handed over to our trusted shipping and logistics partners for delivery. Orders are generally delivered within 7–14 working days from the date of dispatch, depending on the delivery location and courier service availability.
Delivery timelines are estimates and may be affected by circumstances beyond our control.
Factors that may affect delivery timelines:
- Public holidays and weekends
- Adverse weather conditions or natural calamities
- Transportation or logistical disruptions
- Courier service delays
- Incorrect or incomplete address details provided by the customer
- Remote or non-serviceable delivery locations
- Unforeseen circumstances or force majeure events
Shipping Information & Tracking
All relevant shipping and delivery details — including applicable shipping charges, estimated delivery timelines, and tracking information — will be available on the Order Details page of the Babyosaur website.
Once your order is dispatched, use the tracking information provided on your order details page to monitor the live status of your shipment.
Delivery Address
Customers are responsible for providing accurate and complete delivery information at the time of placing an order. This includes:
- Recipient's full name
- Complete address with PIN code
- Active phone number
- Any additional delivery instructions required
Important: Babyosaur will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
If a shipment is returned to Babyosaur due to an incorrect address, failed delivery attempts, refusal to accept the package, or any other customer-attributable reason, additional shipping charges may apply for re-dispatch.
Delayed or Lost Shipments
While Babyosaur and its logistics partners make every effort to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed or appears to be lost in transit, please contact us at babyosaur@gmail.com with your order number. We will coordinate with our shipping partner and assist you in resolving the issue promptly.
Damaged Packages
Please inspect your package at the time of delivery. If the package appears visibly damaged or tampered with, we recommend:
- Refusing delivery where possible, or
- Immediately contacting Babyosaur with photographic or video evidence of the package and its condition
Claims window: Any claims relating to damaged products must be reported within 48 hours of delivery to enable us to investigate and assist you appropriately. Claims raised after this window may not be actionable.
Shipping Restrictions
At present, Babyosaur ships to locations within India that are serviceable by our logistics partners.
Certain remote or restricted locations may not be eligible for delivery. If your area is non-serviceable, you will be notified at the time of checkout or order confirmation.
Changes to This Shipping Policy
Babyosaur reserves the right to modify, update, or amend this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon the updated policy being published on this page.
We encourage you to review this page periodically to stay informed of any updates to our shipping practices.
Questions about your order?
We're here to help — reach out and we'll get back to you.
